Frequently Asked Questions Blueprint Cookies

We get it, dessert this good comes with a few questions!
From what’s inside them to how to get them, we’ve got all the answers right here.
Still need help? Reach out anytime, we’re always happy to chat.

MENU

  • We have 6-8 cookies at all times. 4 are part of our core collection (aka they are always on the menu) and the rest changes monthly.

    New flavors drop on the 1st of every month.

    Check our current menu here!

  • Yes! In addition to cookies, we have 3-5 types of baked goods that change on a monthly basis. You can expect things like brownies, muffins, cupcakes and puddings.

    Check our current menu here!

  • Yes! We serve classic soft serve that’s smooth, creamy, and perfect on its own, or as the base for some of our favorite menu items! You can enjoy it in a cup, a cone, as a sundae or combined with baked goods for the full Cookie Head experience.

  • Great question! Our milkshakes are blended smooth and sippable, made with soft serve and your choice of flavors or baked-in treats. Brain Freezes™ are thicker, spoon-worthy creations: soft serve blended with baked goods for a more indulgent, dessert-forward experience.

  • Absolutely. Many of our menu items are designed to be mixed and matched. Enjoy cookies, brownies, or other baked goods on their own, or combined with soft serve in milkshakes and Brain Freezes™. Some combinations rotate monthly, so there’s always something new to try.

  • Yes! All of our products are baked fresh daily in small batches, with several bakes throughout the day to ensure you get the freshest items possible.

  • Yes! We always offer at least one vegan and gluten-free (VGF) cookie in our US stores, in addition to a gluten-free dessert.

    Check our current menu here!

  • Some of our items are made without certain allergens, but we do make everything in the same facility, so cross-contamination is possible. We do our best to follow strict guidelines, but we cannot guarantee an allergen-free product. Our products may contain eggs, wheat, dairy, peanuts, tree nuts, soybeans, and other animal byproducts.

  • All regular (non-VGF) items contain gluten, eggs, and dairy. Other allergens vary by flavor. Our vegan and gluten-free items contain nuts (almond).

  • Not at this time.

  • Cookies are best stored in their box at room temperature if unfilled. For filled cookies—like those with cheesecake or cream-based centers—we recommend refrigerating.

  • Most cookies stay fresh for about 3 days in the fridge, depending on the flavor.

  • Absolutely. Store them in the freezer for up to 3 months. For best results, thaw overnight in the fridge and warm in the oven or air fryer at 400°F (200°C) for 2-4 minutes.

  • 400°F (200°C) in the oven or air fryer for 2-4 minutes. This brings them right back to that fresh-out-of-the-oven magic.

COMPANY

  • We have locations in the U.S. and the UAE. For full address and hours, visit our locations page.

  • All of our locations are open 7 days a week from 8am to 11pm.

  • Yes! If you're interested in bringing Cookie Head to your city or country, visit our franchise page.

  • We’re always on the lookout for great people. Reach out through our careers page to inquire about open positions.

  • Not yet, but we’re working on it!

  • We don’t currently offer wholesale or resell partnerships.

  • We’re proud to support our community. Due to high volume, we’re only able to accommodate donation requests from registered nonprofit organizations (501(c)(3) or similar). Contact us with event details to submit a request to marketing@blueprintcookie.com

  • All sales are final. If you accidentally ordered from the wrong location and the order hasn’t been picked up, we can offer a refund. For any issues, reach out to us at cookies@blueprintcookie.com (USA) or uae@blueprintcookie.com (UAE)

  • We’ll do our best to accommodate cancellations as long as the order hasn’t been fulfilled. Contact us as soon as possible.

APP & LOYALTY PROGRAM

  • Yes! For US based guest, download our app to order cookies, skip the line, earn rewards, and stay updated on everything Cookie Head!

  • Use our app or web ordering for same-day pickup or delivery. We’re also available on Uber Eats and DoorDash (U.S. only).

    UAE orders can be placed here.

  • [US only] Points may take up to 24 hours to appear. If they’re still missing, email us with your order info and we’ll take care of it.

  • Yes! Just email us with your account details and we’ll help you get sorted.

  • [US only] Absolutely. Digital gift cards are available here, and physical gift cards can be purchased in-store. All gift cards can be redeemed online or in any location.

CATERING & COOKIE CAKES

  • Yes. We cater everything from weddings and baby showers to large-scale events and corporate gifting. Visit our catering page to learn more.

  • [USA} Cookie cakes must be ordered at least 48 hours in advance. Place your order here.